A telephone is just a sub-optimal way to use the world wide web and a computer - through a verbal interface over a phone line installed back in 1950. View Backblaze location in 500 Ben Franklin Ct, San Mateo, California, 94401, United States, revenue.
#BACKBLAZE SUPPORT NUMBER HOW TO#
And I'm not even sure how to do Google searches with a telephone call, so you can't even find the webpage yourself if you are on a phone, but sitting in front of a computer customers can completely self serve in seconds at 2 am on a Saturday night in Singapore. Now imagine trying to tell a customer how to type that URL in over the phone, and what are the chances it is even CLOSE to correct? Alternatively, you have to read that entire page to customers over the phone, and attempt to describe the screenshots with vivid verbal descriptions. Imagine a webpage with the answer to a customer question that is incredibly detailed like this amazing support page: it is like 13 pages long with detailed screenshots. So it raises Backblaze's costs significantly and at our price point we decided to offer it for those that find it useful (mainly large corporations with thousands of users and one IT guy who is on the hook for fast answers) but we had to charge for it to make it possible.įinally, Backblaze has had ENDLESS trouble reading URLs through the phone and getting customers to type them in accurately into their web browser.
That is not true for phone support, it demands 100% of 1 support tech to wait on the line while a customer looks up some detail needed. Just 139.99 Printer Friendly View Address: 500 Ben Franklin Ct San Mateo, CA, 94401-4045 United States Phone: Website: Employees (all. So one support rep can handle 4 or 5 simultaneous tickets with back and forth by email. But if you want to talk with a person by old fashion telephone, you can see the prices on this webpage: It is $400/month to have 24 hours a day phone support with a 2 hour call back turnaround.Ī little explanation: when Backblaze support reps are doing threaded email support, they can work on other customers questions while waiting for one customer to provide some piece of detail, like which operating system the customer has installed, or which version of the Backblaze client they have installed. For backup softwares, a number of options are.
For a simple FTP style UI, I would recommend Cyberduck, SmartFTP, or (my personal favorite) Transmit.
Large files (those over 5 GB) will be broken up into chunks for transmission by any of the softwares integrated with B2 or our own CLI tool.
#BACKBLAZE SUPPORT NUMBER FREE#
The online chat and email is totally free and the Backblaze reps will work with you until resolution. Christopher from the Backblaze support team here ->. Get access to 100M+ contacts on Adapt.io. In 2023, 11 of Americans who own a computer backed up their data at least once a day compared to 10 in 2022 and 11 in 2021. Find the Backblaze companys support team/department contact details such as business emails, phone numbers, web address and other details. Also, there IS telephone support, but it is not "free". This year we’re pleased that daily backups have not decreased and remain at similar levels to last year.
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